I loved my previous Puc lantern so much that when it finally died, I ordered 2 more through DHL express for an event this weekend. DHL has told me they haven’t even received my package yet, so I reached out to Hybridlight support and still haven’t heard back. I paid extra for express shipping and not hearing from the support team about this has been frustrating and disappointing. I love the product, but likely will not be ordering from Hybridlight again.